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DEALER GUIDEBOOK 2020 DEALER GUIDEBOOK 2020 ABOUT YANMAR SPARE PARTS INTRODUCTION AFTER SALES SALES MARKETING LOGISTICS TRAINING MAIN NAVIGATION MARKETING 1. Tractor Brochures 2. Digital Asset Management System 3. Branded Promotional Products 4. Trademark Licensing contract 5. Visual Guidelines for Distributors and Dealers MARKETING Marketing department at Yanmar Europe organises exhibitions, writes press releases, arranges the development of the brochures and manages websites and other digital and printed communication. We are responsible for the PR, merchandising, advertising and all related activities. We wish to share with you the following information. Please click on provided links to either download the material or visit the website. Yanmar offers digital and printed brochures of each current models. Prints can be ordered in Yanmar Distributors site here To be able to place an order you need to know the parts code of each brochure that can be found in the Promotion Catalogue here: We offer the brochures in these languages: English, Czech, Danish, Dutch, French, German, Italian, Polish, Portuguese, Romanian, Spanish. Open file formats are available upon your request to kim_mulder@yanmar.com Click on the links or images to download the brochures. SA Series YT2 Series YT3 Series Smart Assist Remote brochure Full Product Line up Brochure MARKETING TRACTOR BROCHURES & VIDEOS YANMAR offers you all digital assets (photos, movies, poster, adverts…) in a Digital Asset Management System to which a log-in should be requested to kim_mulder@yanmar.com Log-in procedure: 1. Go to yanmar.mediafiler.net/ 2. Fill in your username: (will be provided upon your request) 3. Fill in your password: (will be provided upon your request) 4. Click on the Login Reset your password: 1. After first log-in, go to settings in the top right corner. 2. Click on “Change Password” button to change your password. 3. Fill in your old password, and twice your new password 4. Click on “Change Password” button to change your password. MARKETING DIGITAL ASSET MANAGEMENT SYSTEM Yanmar offers branded products to its dealers & distributors with a charge. Find the catalogue by clicking the thumbnail: The order for promotional items can be placed in YDS (Yanmar Distributors Site) Find the catalogue by clicking the thumbnail: MARKETING BRANDED PROMOTIONAL PRODUCTS In order to gain the rights of using full YANMAR brand marks rights a Trademark Licensing Contract must be signed. Without having signed a document only limited rights are permitted (no use of Flying Y logo). To implement a Trademark License Agreement with your company the actual document is attached here. It is accompanied by essential Visual Guidelines for Distributors and Dealers. The process can be summarized as follows: 1. Receive the Licensing Contract from Yanmar Europe 2. Fill in necessary details such as name, position of the signer (usually the President of the company) 3. Fill in the region in which your company operates (contractual) 4. Print out two copies of the contract and have your signer sign and date the contract 5. The signer should also initial each page except the sign page 6. Return both signed copies to Dana van Kammen (A. Manager, Marketing Department, dana_vankammen@yanmar.com ) 7. Yanmar Europe will have them signed and return one copy to you for your records 8. After receiving the signed contract your company has full rights to use Yanmar Trade Marks which will be distributed to you electronically or through (asset management system) for which you might already have an access to. Please send us back the signed contract soon in order to proceed further with granting the permission to enter all promotion assets. MARKETING TRADEMARK LICENSING CONTRACT These guidelines show the basics of use of Yanmar logo & colours. There are two types. One with only YANMAR logo and one including Flying Y. The signage guidelines show the usage of flags & signs on your premises. Download YANMAR Download YANMAR Flying Y Download Signage with Flying Y dealers buildings MARKETING VISUAL GUIDELINES FOR DISTRIBUTORS AND DEALERS WHERE TO FIND THE SPARE PARTS CATALOGUES Spare Parts Department of Yanmar Europe is located in Almere, the Netherlands where genuine Yanmar parts are stocked and distributed to Europe, Africa and Middle East. Monthly 35.000 lines are shipped in about 3500 shipments to all business partners (agriculture, commercial marine, industrial, construction and energy systems). 1. YDS – YANMAR distributor site 2. Where to find the Spare Parts catalogues 3. Parts Order Types & Shipping conditions 4. Ordering Spare Parts 5. Order confirmation and invoice 6. Spare Parts Order Cancellation 7. Shipment: delivery time 8. Parts pricing 9. Parts return requirements 10. Parts warranty SPARE PARTS Yanmar Distributor Site is the most important website – a port to Yanmar. Request a log-in per email: parts_support@yanmar.com to Spare Parts Department. Mention your company name, business unit and your request to get a YDS login. When the login is granted you will gain an access to place parts orders, inquire delivery schedules, parts availability, parts & service manuals and many more functions. Here you can read the manual: YDS2.0 Parts xpress manual 2.0 - Updated nov.04-2020 It shows how to find: 1. Estimation 2. Order taking - Uploading items 3. Open order inquiry 4. Delivery schedule inquiry 5. Shipment delivery inquiry 6. Availability inquiry 7. Parts master inquiry 8. Superseding parts master inquiry 9. Recommended Overhaul list YDS – YANMAR DISTRIBUTOR SITE SPARE PARTS Spare Parts keeps the stock and distributes the genuine parts to YANMAR network. We wish to share with you the following information. Please click on provided links to either download the material of visit the website. WHERE TO FIND THE SPARE PARTS CATALOGUES SPARE PARTS Log in to YDS here 1. CPARTS 2. Web Parts Catalogue 3. Input a Tractor model Spare Parts department recognizes 3 order types: Super Emergency order (SEO) Emergency Order (EO) Monthly Order (MO) • MO (Monthly Order): Lead time min 30 days after order intake • EO (Emergency Order): This weekly order type has a lead time of minimum 7 days after order intake • SEO (Super Emergency Order): Order registered before 4.00 p.m. will be shipped out the same day (if parts are on stock) > Shipments within Europe are based on CPT Incoterms 2010 > Outside Europe FOB Incoterms 2010 > SEO and EO orders are shipped per DHL Express > MO orders per DHL Road SPARE PARTS PARTS ORDER TYPES & SHIPPING CONDITIONS Sparepart now! The Spare Parts orders must be entered in YDS site using PartsXpress tab. Only as exception excel sheet format orders may be sent per e-mail to: parts.conew-yeu@yanmar.com. Following excel template should be used. ORDERING SPARE PARTS SPARE PARTS An order confirmation and invoice will be sent automatically by email to the registered person(s) of your company. The confirmation will reflect the actual cost and delivery dates. The order confirmation needs to be checked by the customer on correct part numbers and quantities. Back ordered items (not on stock), cancelled items and superseding part numbers are mentioned on the order confirmation: ORDER CONFIRMATION AND INVOICE SPARE PARTS Cancellation should be done by email to: parts.conew-yeu@yanmar.com In case stock is available at Yanmar Europe: Cancellation requests must be made before order release by Yanmar Europe (order status 20) In case stock is not available at Yanmar Europe: Cancellation request must be made the same day since Yanmar Europe will order stock from Yanmar Japan and such stock cannot be canceled if it is processed by Yanmar Japan. Part order cancelations specially ordered for the customer (no stock is available at Yanmar Europe and/or Japan) cannot be accepted. SPARE PARTS ORDER CANCELLATION SPARE PARTS The delivery times may be changed unilaterally by Yanmar Europe according to Yanmar Europe’s stock availability. The delivery time depends on an area or country. Indication of delivery times : WORKING DAYS Stock available in Minimum Maximum The Netherlands SAME DAY 2 DAYS Kobe, Japan 3 DAYS 6 DAYS Other, Japan 8 DAYS 20 DAYS NO STOCK DIFFERS PER ITEM SHIPMENT: DELIVERY TIME SPARE PARTS Maximum Retail Price Items are priced as a “maximum retail price” and are subjected to a specific discount structure. Billing structure Billing structure is in accordance with Yanmar Europe policy. Customer specific billing rates can be enquired at Yanmar Europe. Special Flag (SP Flag) Certain part numbers of strategic parts have a price structure which differs from the standard, in order to maintain prices which meet market prices. PARTS PRICING SPARE PARTS Requests to return received spare parts must be made within 30 days after receipt of shipment. Yanmar Europe does not have any obligation to accept any parts return requests without prior notification. For all returns a Return Goods Authorization (RGA) form must be completed by Yanmar Europe. Issuance of Return Authorization Number (RGA number) does not guarantee that a credit note will be issued by Yanmar Europe. There are no restocking charges but the transportation charges are for the sender. In case of out of normal ordering and returning patterns: Yanmar can decide to impose a charge on own initiative which, however, will be specifically communicated in advance towards the customer or its representative. The return number (RGA number) must be noted on all shipping containers, the bill of lading, and/or all other shipping documents. All shipments of returned parts will be subject to inspection by Yanmar Europe upon receipt and such returned parts shipments may be refused. After parts have been received and inspected, a credit note will be issued and notification will be sent to the customer via e-mail. Judgment of condition shall be at the sole discretion of Yanmar Europe. PARTS RETURN REQUIREMENTS SPARE PARTS Parts not eligible for return: • Any part that has a limited storage-life such as, but not limited to, rubber items, gaskets, chemical products, batteries, fuel injection parts etc • Fasteners such as nuts, bolts, washers, etc • Any part that is used or not in re-sellable condition • Special order parts (Non stock parts) • Parts that have no sales history with Yanmar for the previous 3 years • Any service part which is priced as a set of two or more items • Any service part which is superseded • Any part removed from an assembled product/engine/equipment • Or other Yanmar product • Packed in the original Yanmar package • Return qty does not equal the packaging qty of Yanmar (i.e. Sales unit qty) • Electrical parts, Programmed ECU’s • Publications • Parts must be unaltered • Claim your warranty case at Yanmar Parts Department (parts-yeu@yanmar.com) • All warranty claims must be submitted within 30 days of failure. • Spare parts should not be shipped without Yanmar Europe’s prior written approval. • Keep all packaging materials when damage is noticed during unpacking. • Take & share with us multiple photo’s of the damaged item and/or packing materials. • Shipments of claimed parts ( costs, insurance) is organized by the sender. • Yanmar Europe reserves the right to inspect Yanmar parts for which the customer has exercised a warranty claim. PARTS WARRANTY SPARE PARTS 1. Web-based training and hands-on training TRAINING Yanmar Europe Academy is a professional, high-end training and development programme to grow talents, gain knowledge and skills and drive professionalism of our distribution network, our customers and our own organisation. Throughout the year, a team of dedicated industry experts deliver classroom- based training, hands-on courses and e-learning. The training team is highly motivated to share Yanmar’s global, leading expertise in maintenance, diagnostics, troubleshooting, repair to enhance the knowledge and skills of our distribution network, customers and employees. Yanmar Europe Academy is designed to help develop, grow and strengthen the expertise and insights of all participants in the programme and to ignite collaboration between distributors, dealers, customers, employees and Academy trainers. TRAINING WEB-BASED TRAINING (WBT) AND HANDS-ON TRAINING Web-based training (WBT) WBT is available 24/7 and lets participants learn without the costs of travelling. With just one click they can access the online system with interactive classes and product videos. The theoretical knowledge of Yanmar products such as engine technology and tractor hydraulic scheme is then easy to learn. Hands-on training Hands-on training is provided in the yanmar training centre in The Netherlands where participants follow courses specially adapted for the training purpose or in some cases on your/customer’s location. Each class includes direct access to our demonstration area and training products. Follow this link to find out more details about Yanmar Europe Academy Follow this link to sign in and sign up for the on-line courses TRAINING
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